We are looking for enthusiastic tech-savvy people, with good computer and soft skills, to provide remote top customer experience!
Handle tickets, following support procedures and policies
Communicate with customers via e-mail, following support procedures and policies
Follow specified workflows for incident identification, escalation, resolution and closure
Track and follow cases to ensure they closed in an efficient and timely manner
Work towards reaching targets as set out by client statement of work as well as internal targets
Superior written and verbal communications skills in English
Ability to fluently interact without strain for either party.
Experience working with direct consumers, in B2C environment
High attention to details and follow through
An effective team player who is able to also work independently
Proven ability to deal with problems and solve them effectively
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Free online Greek language courses
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.
Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is among the lowest in Europe.
