We are looking for enthusiastic tech-savvy Japanese speakers, with good computer and soft skills, to provide top customer experience!
This is a great opportunity to join our talented remote support team, working for home, with a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge.
Training will take place on-site in Athens, Greece. After training, the team will be working remotely.
Team will be covering Asia-Pacific hours, so working schedule will be Monday to Friday 3AM-11AM or 2AM-10AM during the daylight saving period.
Handle tickets, following support procedures and policies
Communicate with customers via e-mail, following support procedures and policies
Follow specified workflows for incident identification, escalation, resolution and closure
Track and follow cases to ensure they closed in an efficient and timely manner
Work towards reaching targets as set out by client statement of work as well as internal target
Superior written and verbal communications skills in Japanese
Outstanding communication skills in English
Ability to understand the main ideas of complex text on both concrete and abstract topics
Ability to fluently interact without strain for either party.
High attention to details and follow through
An effective team player who is able to also work independently
Proven ability to deal with problems and solve them effectively
Remote working position, in Greece
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation.
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth
Free online Greek language courses
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide
Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is among the lowest in Europe.
